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My wife and I have two Vita-Mix blenders. We bought one at a fair 6 years ago, and picked up a new-in-the-box commercial model at an auction about 3 years ago. We have used both heavily. Vita-Mix blenders are tall (too tall to fit under typical kitchen cabinets), heavy, loud, and very, very effective. Like most, we've burned through any number of typical home blenders. The Vita-Mix blenders last.
Customer service is superb. We've had exactly one problem - the variable speed dial got really difficult to turn. With about two weeks go to on the original 5-year warranty (warranties have changed since - they're longer now), Vita-Mix fixed the base, including paying shipping both ways, and also told us to send along the container so they could make sure it was in good shape - and then replaced the blade for us.
Vita-Mix blenders come with a tamper, and a lid designed to take the tamper. Most of the time you don't need it. It comes in handy for very thick, very cold blends, like thick smoothies, ice cream, etc. You will absolutely, positively need to have a tamper - or stop and use a scraper - with ANY blender, no matter how powerful, the shape of the container, or configuration of the blades. "Tamper" is actually something of a misnomer. While it is used to tamp at times, it actually changes the mixing dynamics by effectively taking up part of the volume at the center of the container, eliminating cavitation in mixes where that's helpful.
The Vita-Mix base units are heavy because they use heavy-duty motors. Don't be taken in by competing companies' horsepower claims with lighter-duty motors with half the weight. The competitors hit higher horsepower ratings by running their motors at higher speeds. All blender motors run fast, of course, and bumping up the horsepower by pulling more amps this way can be appropriate for some motor applications, but you can't consider one factor in a vacuum. The Vita-Mix motors are heavy, and heavy motors last longer by using heavier cores and windings, both of which make the motor stand up longer to heavy use and heat without breaking down. Vita-Mix containers also employ a heavy flywheel below the blades. That, in conjunction with the heavier-duty motor, is what gives you longevity, and the ability to chop heavy stuff for years. If you look at the motor-to-container connector, you will also see that the Vita-Mix uses a larger diameter connector - less stress, more life, and lower possibility of stripping.
I do wish they were quieter, but the competitors are in the same ballpark, claims to the contrary notwithstanding. The height can be dealt with by simply storing the container away from the base (which we leave on the countertop). My only real complaint is the cost of extra containers. I'd love one of the 32oz containers, but think $100-$120 (typical price at a fair)is too much.
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Product Description
"It's not a blender - It's a Vita-Mix!" Ordinary blenders can't begin to approach the speed nor the results you'll enjoy while using the powerful Vita-Mix machine. Like no other kitchen appliance available, the Professional Series Vita-Mix, multi-tasking appliance will unlock the deep rich flavor treasures hidden in all your select ingredients. You can create dishes the way professional chefs do. It easily handles the work of many appliances so you can blend, puree, chop, juice, grind and more, all in this one versatile machine! An easel-design recipe book saves counter space and is packed with over 300 full-color, easy-to-follow, step-by-step recipes and tips from top-rated chefs. Instructional DVD and owner's manual included.
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