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(More customer reviews)This was originally ordered for a gift but was delivered on the second day despite my payment for one-day shipping. (To be fair to Amazon, it was ordered just minutes before "next day delivery" closed.)
Despite the fact that this gift could not be given because of its late arrival - after the intended recipient (visiting family) had returned home - I was able to convince my wife that this would be an ideal birthday present for me. I had always wanted a machine where the touch of one button gave me an excellent latte or cappuccino, which I mostly prefer to shots of espresso.
Prior to buying this I had spent a considerable amount of time on the web researching other super-automatics from Jura-Capresso and many other manufacturers. The Jura-Capresso Z5 was my preference but the features of this model appeared to be almost as good for some $600 less. The quality of frothed milk dispensed for a cappuccino on the Z5 looked impressive on a video I checked out.
I expected this model to perform similarly, but what I got was froth of very poor quality and too cold. It had many 1/2" bubbles on the surface if I moved the froth selector closer to the "steam only" position to get warmer milk.
This model will give a 16 oz coffee at the press of one button, but what you get is very weak, bitter and undrinkable. Even a 7oz cup brewed to maximum strength was somewhat weak and bitter, since the entire 7 oz was passed through the coffee until it ran clear towards the end. I had expected 2 or 3 (possibly 4) oz of espresso topped up automatically with hot water to the selected quantity rather than over-extraction to this extent. The finest grind seemed rather coarse when I examined the dregs tray. Maybe these are set up for people who like Megabucks-type charred coffee, so the oily beans don't gum up the grinder. My preference for medium roast could certainly benefit from finer grinding.
Tea or soup made with hot water from the dispenser would be a similar disappointment since the temperature of 8 oz of water hovered little more than 150 degrees (after pre-heating the cup).
On the positive side, espressos of 1 or 2 oz were acceptable, though definitely not the quality of a semi-automatic machine.
After some 24 hours during which I tried maybe 30 brews, changing many of the variables, I finally decided that this machine does not cut it. My inexpensive Capresso Ultima regularly produces better cappuccinos and I prefer the "espressos" produced by my stove-top Mokka pots.
Thankfully Amazon has a good return policy. I have previously returned only one item (which had a flaw and was replaced to my complete satisfaction). This item is currently on its way back to Amazon. I shall treat myself to a vacuum brewer and keep looking for the perfect super automatic.
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Jura-Capresso 13423 Impressa S9 One Touch Automatic Coffee-and-Espresso Center, PlatinumProduct Description
With the Jura-Capresso Impressa S9 One Touch Automatic Coffee and Espresso Center you can make any kind of coffee you wish, from a short, sharp ristretto to a creamy latte macchiato or any other variation on the theme, all perfectly prepared with the push of one button. State-of-the-art intelligent electronics enables you to make coffee precisely when and how you want it, tailored to the blend and roast of the coffee beans you choose. The machine is incredibly easy to operate with the Rotary Switch simply by turning and pushing to program. The graphic display keeps you informed at all times about the process of the coffee-making process or the selected maintenance program. Cleaning the S9 One Touch is as easy as operating it. Integrated rinsing, cleaning and descaling programs guarantee spotless hygiene at the touch of a button.
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