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I purchased this system from Costco for Christmas. On New Years day it stopped working. I unplugged the unit and after a couple of hours, it started working again. After about 5 more days, it did the same thing. Displaying "Not Ready" and kept shutting down. I emailed Keurig's customer service dept. but did not get a reply. I called their 866 number and waited on hold for about half an hour only to be told that they would not allow me to wait on hold any longer, so I had to wait 3 days for them to call me back. The technician told me to use a paper clip and make sure the top and bottom spouts were clear and we ran through several hot water cycles on different cup settings.
I don't know if this 'fixed' the problem because at that point it had been working again. The tech. said that the hot cocoa cups could clog the spouts (although I do run a hot water cycle after each hot cocoa cup is 'brewed'). She also said there may be a problem with the separate filter that allows me to use my own coffee as opposed to their K-Cups. After her call, I stopped using the hot cocoa and the separate filter and so far have not had any problems. Hopefully it was a clogged spout and not a faulty pump or something like that.
When the machine works, it's wonderful. Quick and easy and extremely convenient. Every family member can brew what ever kind of coffee they want and there's no wasted coffee pots. There's enough of a variety of K-Cups for my family. We are very happy with it and hope it doesn't keep breaking down. If you remove the bottom tray, a travel mug fits easily under the drip spout. The blue light looks nice in a dark kitchen too :) The on / off timer is convenient and saves some energy when the unit is not in use for hours at a time. Even from the off position, it doesn't take very long for the machine to be in "Ready" mode.
Overall, I am happy with the machine. If it didn't break down, I'd have given it 5 stars.
I tried to leave an honest review (like this one) on Keurig's site, but for some reason, they have not published it. They only seem to post positive reviews on their site.
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Product Description
Keurig B70 Plus 60 K cups...Deliciously simple® in less than 60 seconds!Everyone's taste in coffee is different. You love dark roast while your spouse prefers light roast. Your best friend drinks decaf, your next-door neighbor drinks tea and the kids want hot cocoa. With over 200 varieties of coffee, tea and hot cocoa to choose from, Keurig® makes it possible for everyone to brew their own perfect cup in less than a minute. Unlike conventional coffee makers, there's no coffee to grind or measure, no coffee pots to clean and no soggy filters to throw away.The gourmet Keurig® Ultra B70 single serve coffee system offers easy one-touch brewing with four brewing sizes, an advanced programmable LCD control center, 24-hour digital clock and removable drip tray. Includes a bonus pack of 60 K-Cups® variety pack plus one My K-Cup reusable filters.Each K-Cup is sealed air-tight for freshness and is available in over 150 varieties of name brand gourmet coffee and teas to meet the most demanding taste profiles. All coffees available are 100% Arabica beans.Includes Variety Bonus Pack:? 12 K-Cup Variety Pack? Additional K-Cup bonus pack includes 4 12-count packs from gourmet roasters:? Mountain? Tully's? Caribou? Newman's Own? My K-cup Reusable Coffee Filter: allows you to use your own ground coffeeFeatures:? Color: Silver/Black? Quiet Brew TechnologyTM? Patented microprocessor controlled technology? Always ready- brews in under 1 minute? Programmable Controls:? Auto ON and OFF? Adjustable Temperature? Digital Clock? Set your Favorite Cup Size? Choice of 5 cup sizes: 4 oz, 6 oz, 8 oz, 10 oz, 12 oz? Removable 60oz. water reservoir w/ blue light- makes up to 10 cups before refilling? Programmable LCD control center w/ blue backlight? Chrome handle? Drip tray is removable to accommodate taller travel mugs? Power: 1500 watts? Voltage: 120VAC/60HZ
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